Internal Customer Service
Internal Customer Service 1 day Course summary This course will help you understand the impact that internal customer service has on external customer service. Focusing
Customer Loyalty Programme
Course summary This 10 day programme will enable you to become highly skilled practitioners in the use of the tools and techniques of Customer Loyalty
Problem Solving & Decision Making
Solving Tough Problems & Making Difficult Decisions Simple
Performance Management
PERFORMANCE MANAGEMENT 1 day Course overview This course will help you understand the importance of managing performance and help you to translate strategic plans into
Minute Taking
MINUTE TAKING 1 day Course overview This course will help you to plan meetings and type up minutes in an effective and structured way. Focusing
Managing Successful Meetings
MANAGING SUCCESSFUL MEETINGS 1 day Course overview This course will help you to plan and conduct different types of meetings effectively. Focusing on understanding the
Inspirational Leadership
INSPIRATIONAL LEADERSHIP 1 day Course overview This course will help you explore the responsibilities, challenges and opportunities for leaders. Focusing on improving your leadership style,
ILM Level 3 in Leadership & Management
AWARD – 2 Units CERTIFICATE – 6 Units Who are these qualifications for? The Level 3 Award and Certificate in Leadership and Management are ideal
How to be Happier and more Productive in Work and Life
HOW TO BE HAPPIER AND MORE PRODUCTIVE IN WORK AND LIFE 1 day Course overview This course is designed to help you understand how to
Dynamic Customer Service
DYNAMIC CUSTOMER SERVICE 1 day Course overview This course will help you identify ways that can make a big difference to customer service. Focusing on
Communication Skills
COMMUNICATION SKILLS 1 day Course overview This course will help you to understand how to improve your communication skills and adapt your style to others.
Customer Experience Management
Identify areas for improvement that will improve the customer experience
Coaching and Mentoring your Apprentice in the Workplace
Develop and support the modern apprentice
How to be Happier and more Productive in Work and Life
Positive attitudes drive behaviours which in turn drives results
Management Development
The most successful organisations tend to have the best trained managers
Recruiting for Behaviour
How you can recruit the right people with the right behaviours.