Internal Customer Service

Internal Customer Service

1 day

Course summary

This course will help you understand the impact that internal customer service has on external customer service. Focusing on communication and relationship building, this session will provide you with the knowledge and skills to identify ways to work together better to improve the overall customer experience

Who should attend?

This course is designed for everyone in the organisation in order to work together to improve processes and build better relationships with internal customers across the business

Course content

  • Organisational Culture
  • Values and Behaviours
  • Recognising Restrictions
  • Improving Processes
  • Understanding Roles
  • Relationship building
  • Internal Customer Charter

Benefits for the individual

  • Understand the roles and responsibilities of other departments
  • Identify ways to work with colleagues to improve processes
  • Recognise how effective communication builds better relationships
  • Improve the overall customer experiences

Benefits for the organisation

  • Increase efficiency and effectiveness
  • Build co-operation between departments
  • Improve processes
  • Increase employee engagement

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