Customer Experience

Training staff to understand the importance of the customer experience is critical for UK businesses that want to build long-term relationships with their customers and improve customer loyalty. In today’s competitive marketplace, customer expectations are constantly evolving, and businesses that fail to deliver a positive customer experience risk losing customers to their competitors.

In addition to improving customer satisfaction, investing in customer experience training can also lead to improved employee satisfaction and retention. When employees feel empowered to deliver excellent customer service and understand the impact their role has on the overall customer experience, they are more likely to be motivated and engaged in their work.

Internal Customer Service

Internal Customer Service 1 day Course summary This course will help you understand the impact that internal customer service has on external customer service. Focusing…

Customer Loyalty Programme

Course summary This 10 day programme will enable you to become highly skilled practitioners in the use of the tools and techniques of Customer Loyalty…

Understanding Change

Understand the impact that change has on people and their emotions

Train the Trainer

Gain the knowledge and skills needed to be a successful trainer

Report Writing

Plan, write and present reports in a clear and professional way

Presentation Skills

Learn how to deliver successful and effective presentations.

Performance Management

PERFORMANCE MANAGEMENT 1 day Course overview This course will help you understand the importance of managing performance and help you to translate strategic plans into…

Minute Taking

MINUTE TAKING 1 day Course overview This course will help you to plan meetings and type up minutes in an effective and structured way. Focusing…

Managing Successful Meetings

MANAGING SUCCESSFUL MEETINGS 1 day Course overview This course will help you to plan and conduct different types of meetings effectively. Focusing on understanding the…

Inspirational Leadership

INSPIRATIONAL LEADERSHIP 1 day Course overview This course will help you explore the responsibilities, challenges and opportunities for leaders. Focusing on improving your leadership style,…

ILM Level 3 in Leadership & Management

AWARD – 2 Units CERTIFICATE – 6 Units Who are these qualifications for? The Level 3 Award and Certificate in Leadership and Management are ideal…
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Dynamic Customer Service

DYNAMIC CUSTOMER SERVICE 1 day Course overview This course will help you identify ways that can make a big difference to customer service. Focusing on…
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Communication Skills

COMMUNICATION SKILLS 1 day Course overview This course will help you to understand how to improve your communication skills and adapt your style to others.…
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