Discover practical tips, thought-provoking ideas, and real-world stories designed to help you lead with confidence, develop your team, and create exceptional customer experiences. Whether you’re looking to improve your leadership skills, boost workplace productivity, or strengthen customer loyalty, these articles offer valuable guidance drawn from over 20 years of hands-on expertise.
Internal Customer Service 1 day Course summary This course will help you understand the impact that internal customer service has on external customer service. Focusing on communication and relationship building, this session
Course summary This 10 day programme will enable you to become highly skilled practitioners in the use of the tools and techniques of Customer Loyalty Management. Focusing on customer expectations, feelings and
As a self-employed trainer and consultant, all my work for the foreseeable future has been cancelled. That means I have no source of income. In addition, I have 2 sons, Will in
Are you as a Manager always trying to be the hero and save the day?
