A passion for making a difference to your business
Specialising in Leadership & Management, Service Excellence and Customer Experience Management
Leadership Coaching
Executive Coaching Programmes for Managers and Leaders
Leadership Coaching
Are you the kind of leader that you want to be?
Are you the kind of leader that your team need you to be?
Are you the kind of leader that your team need you to be?
Company Wide Training
Leadership and Management, Business Skills and Customer Experience
Company Wide Training
Do your team have the right skills and knowledge to do their job?
Are your managers trained to get the best out of their team?
Are your managers trained to get the best out of their team?
Business Consultancy and Support
Working with business to improve employee engagement, processes and organisational culture
Business Consultancy And Support
Do you have the right Organisational Culture for the future?
Are you teams engaged in what your business is trying to achieve?
Are you teams engaged in what your business is trying to achieve?
What I do
With over 20 years experience in delivering Customer Loyalty programmes including, Leadership and Management, Employee Engagement and Voice of the Customer, I have a passion for helping others learn and apply the best ideas and techniques, resulting in outstanding customer and colleague engagement and delivering tangible growth to the business.
Front Line Service Excellence training
Line Manager & Supervisory Workshops
Leadership and Management Coaching & Development
Complaint Handling, Analysis and Management
Customer Experience and Loyalty Management
Emotional Intelligence Assessment (TEIQue)
Talent Management Assessment (Hogan)
Employee Engagement and Culture Change