Internal Customer Service
Internal Customer Service 1 day Course summary This course will help you understand the impact that internal customer service has on external customer service. Focusing…
Articles (Blogs)
Customer Loyalty Programme
Course summary This 10 day programme will enable you to become highly skilled practitioners in the use of the tools and techniques of Customer Loyalty…
Parenting – What do I do now?
As a self-employed trainer and consultant, all my work for the foreseeable future has been cancelled. That means I have no source of income. In…
What I learned from playing Rugby
I'll be watching the England game this weekend!
Understanding Change
Understand the impact that change has on people and their emotions
Turn Your People into Heroes!
Are you as a Manager always trying to be the hero and save the day?
Train the Trainer
Gain the knowledge and skills needed to be a successful trainer
STARS Selection Tool
Service Talent Assessment and Recruitment System
Report Writing
Plan, write and present reports in a clear and professional way
Problem Solving & Decision Making
Solving Tough Problems & Making Difficult Decisions Simple
Presentation Skills
Learn how to deliver successful and effective presentations.
Performance Management
PERFORMANCE MANAGEMENT 1 day Course overview This course will help you understand the importance of managing performance and help you to translate strategic plans into…
Parenting on the School Run
It's amazing what you can find out about your children on the way to school!
Parenting for Performance
Will had his first singing lesson on Monday evening. He absolutely loved it and I have to admit I am surprised to say extremely tuneful!…
Parenting at Parent’s Evening
Advice for Toby...
Minute Taking
MINUTE TAKING 1 day Course overview This course will help you to plan meetings and type up minutes in an effective and structured way. Focusing…
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