Managing Successful Meetings
MANAGING SUCCESSFUL MEETINGS 1 day Course overview This course will help you to plan and conduct different types of meetings effectively. Focusing on understanding the…
Articles (Blogs)
Inspirational Leadership
INSPIRATIONAL LEADERSHIP 1 day Course overview This course will help you explore the responsibilities, challenges and opportunities for leaders. Focusing on improving your leadership style,…
ILM Level 3 in Leadership & Management
AWARD – 2 Units CERTIFICATE – 6 Units Who are these qualifications for? The Level 3 Award and Certificate in Leadership and Management are ideal…
How to be Happier and more Productive in Work and Life
HOW TO BE HAPPIER AND MORE PRODUCTIVE IN WORK AND LIFE 1 day Course overview This course is designed to help you understand how to…
Dynamic Customer Service
DYNAMIC CUSTOMER SERVICE 1 day Course overview This course will help you identify ways that can make a big difference to customer service. Focusing on…
Consultancy
Helen has over 20 years experience in Customer Service, Training and Management, specialising in Service Excellence, Complaint Handling and Customer Experience Management. She has worked…
Communication Skills
COMMUNICATION SKILLS 1 day Course overview This course will help you to understand how to improve your communication skills and adapt your style to others.…
Are you ready to ‘Rock the Dance Floor’?
Most of my friends know that I don’t go (and have never gone) clubbing, my record collection (yes, I still have one!) causes people to…
Customer Experience Management
Identify areas for improvement that will improve the customer experience
Dealing With Complaints
Are you leaving your customers feeling valued or neglected?
Motivating Others
How to Change Someone Else’s Behaviour
Coaching and Mentoring your Apprentice in the Workplace
Develop and support the modern apprentice
How to be Happier and more Productive in Work and Life
Positive attitudes drive behaviours which in turn drives results
Management Development
The most successful organisations tend to have the best trained managers
Improving Employer Engagement
How to be recognised as a high quality training provider
Recruiting for Behaviour
How you can recruit the right people with the right behaviours.
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