Customer Experience

Internal Customer Service

Internal Customer Service 1 day Course summary This course will help you understand the impact that internal customer service has on external customer service. Focusing

17th January 2023

Customer Loyalty Programme

Course summary This 10 day programme will enable you to become highly skilled practitioners in the use of the tools and techniques of Customer Loyalty

6th January 2023

Dynamic Customer Service

DYNAMIC CUSTOMER SERVICE 1 day Course overview This course will help you identify ways that can make a big difference to customer service. Focusing on

5th April 2019

Communication Skills

COMMUNICATION SKILLS 1 day Course overview This course will help you to understand how to improve your communication skills and adapt your style to others.

5th April 2019

Customer Experience Management

Identify areas for improvement that will improve the customer experience

5th June 2018

Dealing With Complaints

Are you leaving your customers feeling valued or neglected?

5th June 2018

Improving Employer Engagement

How to be recognised as a high quality training provider

7th February 2018

Recruiting for Behaviour

How you can recruit the right people with the right behaviours.

7th February 2018

Internal Customer Service

Internal Customer Service 1 day Course summary This course will help you understand the impact that internal customer service has on external customer service. Focusing…

17th January 2023 1:03 pm·

Customer Loyalty Programme

Course summary This 10 day programme will enable you to become highly skilled practitioners in the use of the tools and techniques of Customer Loyalty…

6th January 2023 9:28 am·

Understanding Change

Understand the impact that change has on people and their emotions

5th April 2019 5:48 pm·

Train the Trainer

Gain the knowledge and skills needed to be a successful trainer

5th April 2019 5:44 pm·

Report Writing

Plan, write and present reports in a clear and professional way

5th April 2019 5:41 pm·

Problem Solving & Decision Making

Solving Tough Problems & Making Difficult Decisions Simple

5th April 2019 5:38 pm·

Presentation Skills

Learn how to deliver successful and effective presentations.

5th April 2019 5:35 pm·

Performance Management

PERFORMANCE MANAGEMENT 1 day Course overview This course will help you understand the importance of managing performance and help you to translate strategic plans into…

5th April 2019 5:24 pm·

Minute Taking

MINUTE TAKING 1 day Course overview This course will help you to plan meetings and type up minutes in an effective and structured way. Focusing…

5th April 2019 4:12 pm·

Managing Successful Meetings

MANAGING SUCCESSFUL MEETINGS 1 day Course overview This course will help you to plan and conduct different types of meetings effectively. Focusing on understanding the…

5th April 2019 4:00 pm·

Inspirational Leadership

INSPIRATIONAL LEADERSHIP 1 day Course overview This course will help you explore the responsibilities, challenges and opportunities for leaders. Focusing on improving your leadership style,…

5th April 2019 3:58 pm·

ILM Level 3 in Leadership & Management

AWARD – 2 Units CERTIFICATE – 6 Units Who are these qualifications for? The Level 3 Award and Certificate in Leadership and Management are ideal…

5th April 2019 3:51 pm·

How to be Happier and more Productive in Work and Life

HOW TO BE HAPPIER AND MORE PRODUCTIVE IN WORK AND LIFE 1 day Course overview This course is designed to help you understand how to…

5th April 2019 3:49 pm·

Dynamic Customer Service

DYNAMIC CUSTOMER SERVICE 1 day Course overview This course will help you identify ways that can make a big difference to customer service. Focusing on…

5th April 2019 3:49 pm·

Communication Skills

COMMUNICATION SKILLS 1 day Course overview This course will help you to understand how to improve your communication skills and adapt your style to others.…

5th April 2019 1:55 pm·

Customer Experience Management

Identify areas for improvement that will improve the customer experience

5th June 2018 11:40 am·

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