Will had his first singing lesson on Monday evening. He absolutely loved it and I have to admit I am surprised to say extremely tuneful! I sat in on it and found myself wanting to sing too! (Don’t worry, for all those that have heard me on karaoke, I’m not going to!) On the way […]
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MINUTE TAKING 1 day Course overview This course will help you to plan meetings and type up minutes in an effective and structured way. Focusing on understanding the importance of an agenda and how to take notes during meetings, this session will help you develop the knowledge and skills needed to support people chairing meetings,
MANAGING SUCCESSFUL MEETINGS 1 day Course overview This course will help you to plan and conduct different types of meetings effectively. Focusing on understanding the importance of an agenda and objectives of meetings, this session will help you develop the skills needed to run interactive and productive meetings that attendees will find valuable. Who should
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INSPIRATIONAL LEADERSHIP 1 day Course overview This course will help you explore the responsibilities, challenges and opportunities for leaders. Focusing on improving your leadership style, this session will help you develop the knowledge and skills needed to lead more effectively in your organisation. Who should attend? This course is designed for new and experienced managers
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AWARD – 2 Units CERTIFICATE – 6 Units Who are these qualifications for? The Level 3 Award and Certificate in Leadership and Management are ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities. They particularly support practising team leaders seeking to move up to the next
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HOW TO BE HAPPIER AND MORE PRODUCTIVE IN WORK AND LIFE 1 day Course overview This course is designed to help you understand how to feel more fulfilled in everything you do. Focusing on positivity and stress management, it aims to help you understand the behaviours required to help you achieve more and get the
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DYNAMIC CUSTOMER SERVICE 1 day Course overview This course will help you identify ways that can make a big difference to customer service. Focusing on communication and relationship building, this session will provide you with the knowledge and skills to deliver an exceptional level of customer service to your customers Who should attend? This course
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Helen has over 20 years experience in Customer Service, Training and Management, specialising in Service Excellence, Complaint Handling and Customer Experience Management. She has worked with companies across a wide range of industries to help them reduce their complaint levels through root cause analysis, putting in processes and standards that in some cases have reduced
COMMUNICATION SKILLS 1 day Course overview This course will help you to understand how to improve your communication skills and adapt your style to others. Offering a range of tools and techniques, it aims to improve your knowledge on how people communicate, help you to understand things from the other person’s point of view and
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