Sales Skills (2 days)

Building Rapport to closing the deal

Customer Loyalty
& Sales

2 DAY COURSE

This practical and engaging two-day course is designed to build core sales skills that lead to results. From building rapport to closing the deal, the course covers every stage of the sales process. Delegates will learn how to identify customer needs, present solutions effectively, overcome objections and confidently guide prospects toward buying decision.

Who should attend?

This course is ideal for sales people, account managers, business development proffesionals and anyone involved in selling products or services.

Course Content

Understand the modern sales process
Identify customer needs and wants
Present value, advantages and benefits with impact
Tailor your approach to different personality profiles
Plan and prepare for outbound calls
Build trust and rapport
Effective questioning and listening
Handle objections with confidence and professionalism
Recognise buying signals and know when to close
Learn and practice closing techniques that work
Manage follow up and maintain customer relationships

Benefits for the individual

Increased confidence throughout the sales process
Stronger ability to influence, persuade and close
Greater success in meeting and exceeding targets

Benefits for the organisation

Improve your ability to develop apprentices and help them reach their potential
Build on leadership and management skills
Develop skills in working with different levels of ability, confidence and motivation

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I’d highly recommend Helen to any organisation

“Helen is an incredibly intelligent and articulate trainer who instantly made an impact.”