Internal Customer Service
Your apprentice in the workplace
The impact of internal customer service has an extenal customer serviceĀ
Sales
1 DAY COURSE
This course will help you understand the impact that internal customer service has on external customer service. Focusing on communication and relationship building, this session will provide you with the knowledge and skills to identify ways to work together better to improve the overall customer experience.
Who should attend?
This course is designed for everyone in the organisation order toĀ work together to improve processes and build better relationships with eternl customers across the business
Course Content
- Organisational culture
- Values and behavioursĀ
- Recognising restrictionsĀ
- Improving ProcessesĀ
- Understanding Roles
- Relationship buildingĀ
- Internal customer charterĀ
Benefits for the individual
- Understand the roles and responsibilities of other departmentsĀ
- Identify ways to work with colleagues to improve processesĀ
- Recognise how effective communication builds better relationshipsĀ
- Improve the overall customer experience
- Increase efficiency and effectivenessĀ
- Build co operation between departmentsĀ
- Improve processesĀ
- Increase employee engagementĀ
Ā Iād highly recommend Helen to any organisation
“Helen is an incredibly intelligent and articulate trainer who instantly made an impact.”
