Internal Customer Service
The impact that internal customer service has on external customer service
Customer Loyalty
& Sales
& Sales
1 DAY COURSE
This course will help you understand the impact that internal customer service has on external customer service. Focusing on communication and relationship building, this session will provide you with the knowledge and skills to identify ways to work together better to improve the overall customer experience.Â
Who should attend?
This course is designed for everyone in the organisation order to work together to improve processes and build better relationships with internal customers across the business.
Course Content
- Organisational culture
- Values and behavioursÂ
- Recognising restrictionsÂ
- Improving ProcessesÂ
- Understanding Roles
- Relationship buildingÂ
- Internal customer charterÂ
Benefits for the individual
- Understand the roles and responsibilities of other departmentsÂ
- Identify ways to work with colleagues to improve processesÂ
- Recognise how effective communication builds better relationshipsÂ
- Improve the overall customer experience
Benefits for the organisation
- Increase efficiency and effectivenessÂ
- Build co operation between departmentsÂ
- Improve processesÂ
- Increase employee engagementÂ
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 I’d highly recommend Helen to any organisation
“Helen is an incredibly intelligent and articulate trainer who instantly made an impact.”
