Delivering Exceptional
Customer Service
Making a big difference to Customer service
Customer Loyalty
& Sales
& Sales
2 DAY COURSE
This course will help you identify ways that can make a big difference to customer service.Focusing on communication and relationship building, this session will provide you with the knowledge nd skills to deliver an exceptional level of customer service to your customersÂ
Who should attend?
This course is designed for anyone working in a customer service role, anyone who interacts with external customers and anyone who wants to build better relationships with internal customers.
Course Content
- Building customer loyaltyÂ
- Recognise how effective communication builds better relationshipsÂ
- Understand the power of active listening and responding skillsÂ
- Effectively manage relationshipsÂ
- Improve customer experiencesÂ
Benefits for the individual
- Understand the other persons point of viewÂ
- Recognise how effective communication builds better relationshipsÂ
- Understand the power of active listening and responding skillsÂ
- Effectively manage relationshipsÂ
- Improve customer experiencesÂ
Benefits for the organisation
- Be recognised as a high quality organisation that exceeds customers expectationsÂ
- Differentiate your organisation from competitorsÂ
- Reduce customer complaint levelsÂ
- Create customer loyaltyÂ
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 I’d highly recommend Helen to any organisation
“Helen is an incredibly intelligent and articulate trainer who instantly made an impact.”
