Conflict Management
Your apprentice in the workplace
Resolving conflict in the workplace
Leadership
& Management
1 DAY COURSE
This course will help you develop practical skills to manage and resolve conflict in the workplace. You will explore the causes of conflict, understand different conflict styles and learn techniques for handling difficult conversations constructively. The session focuses on building confidence, improving communication and maintaining positive working relationships.
Who should attend?
This course is ideal for anyone who wants to improve their ability to manage conflict at work, including team leaders, managers and customer – facing staff
Course Content
- Understand the causes of conflict in the workplace
- Build trust and demonstrate understanding
- Identify the 5 conflict management styles
- Apply conflict management strategies to real solutions
- Develop your ability to resolve conflict effectively
- Improve the way you communicate when in conflict
Benefits for the individual
- Greater confidence in managing conflict
- Improved communication
- Reduced stress in challenging situations
- Stronger teamwork and collaboration
- Reduced absenteeism and grievances
- Increased productivity
I’d highly recommend Helen to any organisation
“Helen is an incredibly intelligent and articulate trainer who instantly made an impact.”
