Customer Loyalty
Masterclass
How to master the theory & practice of customer loyalty.
Welcome to your exclusive online training programme by one of the world’s best customer experience consultants and educators, Chris Daffy.
With this programme, you can master the theory and practice of customer loyalty management.
Customer Loyalty Mastery
Bring lasting benefits to you, your team, your organisation and your customers with this exclusive, world-class online training programme.
Internationally respected customer experience specialist ▼
Developed and presented by internationally respected customer experience specialist, Chris Daffy. Chris works personally with some of the most successful organisations on the planet. Organisations like Airbus, Lexus, the Dorchester Group and Saint Gobain, to name a few. His knowledge and expertise is second-to-none.
20 years experience ▼
This programme is the result of 20 years of experience and proven success, and is inspired by strategies and techniques developed from the Academy of Service Excellence 12 day Master Practitioner Programme.
9 step masterclass ▼
This 9-step Customer Loyalty Masterclass includes thought provoking video, along with a wealth of activities and information proven to achieve sustainable success.
Ideal for those customer facing ▼
This loyalty master is ideal for both managers and anyone in a customer facing role.
Instant access▼
There is no need to wait. As soon as you have bought the programme we will activate it for you, so you will have immediate access.
Register Now
Bring lasting benefits to you, your team, your organisation and your customers with this exclusive, world-class online training programme.
Here’s what’s included…
The Masterclass Programme is designed to give an understanding of their role in delivering customer service excellence and creating sustainable customer loyalty. We also offer an advanced programme for further theory into the science of Customer Loyalty.
Module One
Building Loyalty
Module Two
Clue Spotting
Module Three
Customer Experience Journey Mapping
Module Four
The Customers
Perspective
Module Five
Action Planning
Module Six
Creating WOWs
Module Seven
Removing Ouches
Module Eight
Dazzling Recovery
Module Nine
Generating Ideas
