INSPIRATIONAL LEADERSHIP 1 day Course overview This course will help you explore the responsibilities, challenges and opportunities for leaders. Focusing on improving your leadership style, this session will help you develop the knowledge and skills needed to lead more effectively in your organisation. Who should attend? This course is designed for new and experienced managers […]
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AWARD – 2 Units CERTIFICATE – 6 Units Who are these qualifications for? The Level 3 Award and Certificate in Leadership and Management are ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities. They particularly support practising team leaders seeking to move up to the next
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HOW TO BE HAPPIER AND MORE PRODUCTIVE IN WORK AND LIFE 1 day Course overview This course is designed to help you understand how to feel more fulfilled in everything you do. Focusing on positivity and stress management, it aims to help you understand the behaviours required to help you achieve more and get the
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DYNAMIC CUSTOMER SERVICE 1 day Course overview This course will help you identify ways that can make a big difference to customer service. Focusing on communication and relationship building, this session will provide you with the knowledge and skills to deliver an exceptional level of customer service to your customers Who should attend? This course
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COMMUNICATION SKILLS 1 day Course overview This course will help you to understand how to improve your communication skills and adapt your style to others. Offering a range of tools and techniques, it aims to improve your knowledge on how people communicate, help you to understand things from the other person’s point of view and
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Identify areas for improvement that will improve the customer experience
Customer Experience Management Read More »
Are you leaving your customers feeling valued or neglected?
Dealing With Complaints Read More »
Develop and support the modern apprentice
Coaching and Mentoring your Apprentice in the Workplace Read More »
Positive attitudes drive behaviours which in turn drives results
How to be Happier and more Productive in Work and Life Read More »
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