Assertiveness
Your apprentice in the workplace
Develop and support the modern apprentice
Business Skills
& HR
1 DAY COURSE
This course will help you develop the confidence and techniques to express yourself clearly and respectfully. You will learn the difference between passive, aggressive and assertive behaviour and lean to communicate effectively, handle challenging situations and maintain positive relationships in the workplace.
Who should attend?
This course is suitable for anyone who wants to become more confident, clear and respectful in their communication , especially in challenging or high – pressure situations.
Course Content
- Understand the meaning and benefits of assertive behaviour
- Recognise the difference between passive, aggressive and assertive responses
- Build your self esteem and confidence
- Learn practical tools for assertive communication
- Say “no” confidently and respectively
- Handle criticism and feedback effectively
- Transactional Analysis
Benefits for the individual
- Increased confidence and communication
- Better ability to manage difficult situations
- Reduced stress and improved self – esteem
- Improved workplace communication
- Healthier team dynamics
- Increased employee resilience and professionalism
I’d highly recommend Helen to any organisation
“Helen is an incredibly intelligent and articulate trainer who instantly made an impact.”
