How to be a Fantastic Customer Service Manager
Being a great customer service manager is about more than just managing calls and complaints – it’s about inspiring your team, championing the customer and driving business improvement. If you’re ready to lead a thriving department that delivers excellence, here’s how to stand out and shine. 1. Motivate Your Team from the Inside Out A […]
5 Signs Your Managers Need Performance Management Training
Performance management is often viewed as a difficult part of leadership. But when it’s done well, it creates clarity, improves morale and drives results. The trouble is, many managers have never been trained to do it well – and it shows. Here are five common signs that your managers may be struggling and could benefit […]
