With over 25 years experience in delivering Customer Loyalty programmes including, Service Excellence, Leadership and Management and Employee Engagement, I have a passion for helping others learn and apply the best ideas and techniques, resulting in outstanding customer and colleague engagement and delivering tangible growth to the business.
I believe that you can only deliver Service Excellence externally if you are delivering it internally. This means not only having the right people within your business, but also helping leaders and managers understand their own strengths and weaknesses and how these might affect the people around them in the workplace.
Experience
Qualifications
Helen’s professional qualifications reflect her commitment to continuous development and her passion for helping others grow. Each certification and assessment she has completed is carefully chosen to enhance her expertise in leadership, learning, and emotional intelligence, ensuring the support she offers is rooted in both proven theory and real-world application.
CIPD Certificate in Learning and Development ▼
A professional qualification that demonstrates in-depth knowledge of adult learning, training design, and organisational development.
Hogan Leadership Psychometric Assessment ▼
A globally respected tool used to evaluate leadership potential, derailers, and values. It provides deep insights into personality traits that influence workplace behaviour.
TEIQue Emotional Intelligence Assessment ▼
An advanced psychometric tool that measures a person’s emotional intelligence—their ability to recognise, understand, and manage emotions effectively.
Certified Professional Behaviour (DISC) Analyst ▼
Accreditation to deliver DISC profiling, a leading behavioural assessment that helps individuals and teams understand communication and working styles.
Certified Professional Motivators Analyst ▼
Specialist qualification to analyse what drives individuals at work, offering insights into motivation and engagement strategies.
Certified Professional EQ Analyst ▼
Certification focused on assessing and developing emotional intelligence (EQ) for improved leadership, resilience, and interpersonal effectiveness.
ILM approved (level 3 and 5) ▼
Endorsed by the Institute of Leadership and Management, these qualifications demonstrate both foundation (Level 3) and advanced (Level 5) expertise in leadership, coaching, and team development.
Achievements
The Princes’ Trust Business Mentor
2011 – 2021
SOCAP Board Member
2012 & 2001 – 2003
Affairs Professionals
Customer Service Manager of the Year
Finalist 2001
Service Awards
National Customer Service Awards Judge
2002 – 2008
National Business Awards Judge
2008
Beyond Work
Industries
With decades of experience in Sales, Account Management, and Customer Loyalty, we have supported organisations across industries including Retail, Healthcare, Education, Automotive, Market Research, Rail, Public Sector, Construction, Utilities, and Hospitality; helping them strengthen client relationships and achieve sustainable growth.
Retail
Healthcare
Education
Automotive
Market Research
Rail
Public Sector
Construction
Utilities
Hospitality
