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Customer Service Excellence Programme

Your apprentice in the workplace

Raise your customer service standards

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Sales

8 DAY COURSE

This 8 day programme will enable you to learn how to exceed customer service standards and customer expectations. These sessions will enable you to raise your customer service standards and add real value to customers, whilst developing your business reputation as a customer – centred business. 

Who should attend?

Modules 1,4 and 5 of this course are designed for all front line customer facing staff. All 8 Modules are designed for Customer Service Managers who have responsibility for Customer Service with the irganisations.

Course Content

  • The Characteristics of Customer Service (1 day) 
  • Creating Competitive Advantage ( 1 day ) 
  • Organisational Strategies And Customer Service (1 day) 
  • Communicating with Customers (1 day) 
  • Handling Customer Complaints (1 day)
  • Recruiting and Developing for Customer Service Roles (1 day)
  • Managing the Performance of a Customer Service Team (1 day )
  • Processes, Systems and Technology in Customer Service ( 1 day ) 

Benefits for the individual

  • Increased confidence in dealing with all types of customers 
  • Improved communication and problem solving skills 
  • Greater job satisfaction and personal pride in service 
Benefits for the organisation
  • Higher levels of customer loyalty 
  • Reduced complaints and improved reputation 
  • A consistent and professional customer experience 
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 I’d highly recommend Helen to any organisation

“Helen is an incredibly intelligent and articulate trainer who instantly made an impact.”