Customer Experience
Management
The impact of Internal customer service has on external customer service
Sales
1 DAY COURSE
This course will help you understand the impact that internal customer service has on external customer service. Focusing on communication and relationship building, this session will provide you with the knowledge and skills to identify ways to work together better to improve the overall customer experience.
Who should attend?
This course is designed for everyone in the organisation in order to work together to improve processes and build better relationships with internal customers across the business
Course Content
- Organisational culture
- Values and behaviours
- Recognising restrictions
- Improving processes
- Understanding roles
- Relationship building
- Internal customer charter
Benefits for the individual
- Understand the roles and responsibilities of other departments
- Identify ways to work with colleagues to improve processes
- Recognise how effective communication builds better relationships
- Improve the overall customer experience
Benefits for the organisation
- Increase efficiency and effectiveness
- Build co-operation between departments
- Improve processes
- Increase employee engagement
I’d highly recommend Helen to any organisation
“Helen is an incredibly intelligent and articulate trainer who instantly made an impact.”
