Get to know the woman behind the business, and the experience behind Helens results-driven approach.
With over 20 years experience in Customer Service, Training and Management, Helen has a passion for helping others learn and apply the best ideas and techniques in order to make service a worthwhile business difference.
She has worked with companies across a wide range of industries to help them reduce their complaint levels through root cause analysis, putting in processes and standards that in some cases have reduced complaint levels by over 50% within a 12 month period.
Specialising in Leadership & Management, Service Excellence and Customer Experience Management, Helen can deliver a full programme of courses for front line people, supervisors and managers.
Helen is a CIPD qualified trainer and is also experienced in Leadership and Management coaching. She is certified to use Hogan (Leadership psychometric tool) and TEIQue (Emotional Intelligence tool). Approved by the Institute of Leadership and Management, Helen designs and delivers ILM level 3 and ILM level 5 in Leadership and Management. Helen is based in Poynton, just on the border of Cheshire and Manchester.
Experience
Get to know the woman behind the business, and the experience
behind Helens results-driven approach.
Qualifications
Helen’s professional qualifications reflect her commitment to continuous development and her passion for helping others grow. Each certification and assessment she has completed is carefully chosen to enhance her expertise in leadership, learning, and emotional intelligence, ensuring the support she offers is rooted in both proven theory and real-world application.
CIPD Certificate in Learning and Development ▼
A professional qualification that demonstrates in-depth knowledge of adult learning.
Hogan Leadership Psychometric Assessment ▼
A globally respected tool used to evaluate leadership potential, derailers, and values. It provides deep insights into personality traits that influence workplace behaviour.
TEIQue Emotional Intelligence Assessment ▼
An advanced psychometric tool that measures a person’s emotional intelligence—their ability to recognise, understand, and manage emotions. It’s widely used to support development.
ILM approved (level 3 and 5) ▼
Endorsed by the Institute of Leadership and Management, these qualifications demonstrate a solid foundation (Level 3) and advanced (Level 5) capability in leadership, coaching, and team development.
Achievements
The Princes’ Trust Business Mentor
2011 – Present
SOCAP Board Member
2012 & 2001 – 2003
Affairs Professionals
Customer Service Manager of the Year
Finalist 2001
Service Awards
National Customer Service Awards Judge
2002 – 2008
National Business Awards Judge
2008
Industries
Retail
Healthcare
Education
Automotive
Market Research
Rail
Public Sector
Construction
Utilities
Hospitality
Retail
Healthcare
Education
Automotive
