Helen Hamilton Twitter Link LinkedIn link Back to Home Page
This is an example of a HTML caption with a link.

Investing in People

Helen Hamilton March 2014 closer

Helen has over 20 years experience in Customer Service, Training and Management, specialising in Service Excellence, Complaint Handling and Customer Experience Management.

She has worked with companies across a wide range of industries to help them reduce their complaint levels through root cause analysis, putting in processes and standards that in some cases have reduced complaint levels by over 50% within a 12 month period.

Now working as an associate for the Academy of Service Excellence, Helen can deliver a full programme of Service Excellence courses for front line people, supervisors and managers.

Helen is a CIPD qualified trainer and is also experienced in Leadership and Management coaching. She is certified to use Hogan (Leadership psychometric tool) and TEIQue (Emotional Intelligence tool).