Driving business success through expert Leadership, Service Excellence, and Customer Experience strategies.
Empowering leaders to thrive through tailored executive coaching and peer support.
Develop the essential skills to lead, manage, and deliver outstanding customer experiences.
Boost engagement and retention by transforming culture and customer connections.
“
I can’t recommend
Helen highly enough!
She was able to guide me to achieve my ILM5 Leadership & Management course through engaging and interesting learning. She has a wealth of business knowledge and experience and has a natural ability to get the best of out of her students with her engaging personality and professionalism.
I work with organisations across various industries to reduce complaint levels through root cause analysis and improved processes—often achieving over 50% reduction within 12 months.
I’m a CIPD-qualified trainer with experience in coaching, and I’m certified in Hogan and TEIQue assessment tools. As an ILM-approved provider, I design and deliver ILM Level 3 and 5 qualifications in Leadership and Management.
With over 20 years experience in delivering Customer Loyalty
programmes , Leadership and Management, Employee Engagement and Voice of the Customer, I have a passion for helping others learn and apply the best ideas and techniques, resulting in outstanding customer and colleague engagement and delivering tangible growth to the business.
Front Line
Service
Excellence
Training
Line Manager &
Supervisory
Workshops
Values
Collaboration
I will always work with you.
Integrity
I will always do the right thing.
Compassionate
I will always understand & help you
Helen showed a deep understanding of the challenges we faced as a management team…
…and didn’t shy away from addressing these head-on. Helen’s focus on the most critical points ensured our discussions were productive and relevant.
