Delivering Exceptional
Customer Service
Your apprentice in the workplace
Develop and support the modern apprenticeĀ
Sales
2 DAY COURSE
This course will help you identift ways that can make a big difference to customer service.Focusing on communication and relationship building, this session will provide you with the knowledge nd skills to deliver an exceptional level of customer service to your customersĀ
Who should attend?
This course is designed for anyone working in a customer service role, anyone who interacts with external customers and anyone who wants to build better relationships with internal customers.
Course Content
- Building customer loyaltyĀ
- Recognise how effective communication builds better relationshipsĀ
- Understand the power of active listening and responding skillsĀ
- Effectively manage relationshipsĀ
- Improve customer experiencesĀ
Benefits for the individual
- Understand the other persons point of viewĀ
- Recognise how effective communication builds better relationshipsĀ
- Understand the power of active listening and responding skillsĀ
- Effectively manage relationshipsĀ
- Improve customer experiencesĀ
- Be recognised as a high quality organisation that exceeds customers expectationsĀ
- Differentiate your organisation from competitorsĀ
- Reduce customer complaint levelsĀ
- Create customer loyaltyĀ
Ā Iād highly recommend Helen to any organisation
“Helen is an incredibly intelligent and articulate trainer who instantly made an impact.”
