Customer Service Excellence Programme
Your apprentice in the workplace
Raise your customer service standards
Sales
8 DAY COURSE
This 8 day programme will enable you to learn how to exceed customer service standards and customer expectations. These sessions will enable you to raise your customer service standards and add real value to customers, whilst developing your business reputation as a customer – centred business.Â
Who should attend?
Modules 1,4 and 5 of this course are designed for all front line customer facing staff. All 8 Modules are designed for Customer Service Managers who have responsibility for Customer Service with the irganisations.
Course Content
- The Characteristics of Customer Service (1 day)Â
- Creating Competitive Advantage ( 1 day )Â
- Organisational Strategies And Customer Service (1 day)Â
- Communicating with Customers (1 day)Â
- Handling Customer Complaints (1 day)
- Recruiting and Developing for Customer Service Roles (1 day)
- Managing the Performance of a Customer Service Team (1 day )
- Processes, Systems and Technology in Customer Service ( 1 day )Â
Benefits for the individual
- Increased confidence in dealing with all types of customersÂ
- Improved communication and problem solving skillsÂ
- Greater job satisfaction and personal pride in serviceÂ
- Higher levels of customer loyaltyÂ
- Reduced complaints and improved reputationÂ
- A consistent and professional customer experienceÂ
 I’d highly recommend Helen to any organisation
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